Refund and Cancellation Policy

Last updated: 25 September 2026

Who you pay

Our order process is run by our online reseller Paddle.com. Paddle is the Merchant of Record for every SlyKiwi order. Paddle takes the payment, handles tax, and issues your invoice and any refund.

Cancelling

You can cancel a Pro subscription at any time from the billing page in your SlyKiwi account. Cancelling stops the next renewal. You keep Pro until the end of the period you already paid for, and you are not charged again.

Refunds

If Pro is not right for you, ask for a refund within 14 days of your first payment and we will refund it in full. The same applies within 14 days of a yearly renewal.

After those 14 days, payments are not refunded, but you can still cancel so that nothing renews. We will always refund a charge made in error, such as a double charge or a renewal after you cancelled.

Refunds go back to the card or account you paid with. Your bank may take a few days to show it.

How to ask

Write to us through our contact page with the email you paid with. You can also reach Paddle about any order at paddle.net.

Free tools

The free tools cost nothing, so there is nothing to refund. You can stop using them or delete your account at any time.